Flammo
Support
Write to support@moonara.app and we will get back to you within two working days. A screenshot helps.
Common questions
Flammo read a letter wrong
Open the letter, tap More, then "Edit what Flammo read" to fix the title, date, amount or reference. A flat page in good light, with the whole page in the frame, reads best. Up to 5 pages per letter, or one PDF.
I'm not getting reminders
Check that notifications are on for Flammo in your iPhone's Settings, and that "Remind me" is on for the letter. Reminders arrive at 9 AM.
"Add to calendar" doesn't show my Google or Outlook calendar
Flammo uses your iPhone's calendar screen, which lists the accounts added in Settings, Calendar, Accounts. Add your Google or Outlook account there and it will appear.
What can I ask Flammo?
Anything about the letters you've added: what's due this week, how much you owe this month, or what a letter asks. Flammo answers from your letters only and never gives legal, tax, money or medical advice.
Flammo Plus
Free accounts read 3 letters and ask 3 questions; after that Flammo Plus is needed. Flammo Plus makes both unlimited: $6.99 a month or $49.99 a year in the US (prices in other countries are shown in the app). Buying asks you to sign in first, because Flammo Plus belongs to your account. To cancel, open your iPhone's Settings, tap your name, then Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.
Moving to a new phone
Your letters are saved on your phone only, so they don't move with your account. Your Flammo Plus subscription does: sign in with the same account, and tap Restore purchases on the Flammo Plus screen if it doesn't show.
Deleting my account
In the app, open Me, then Delete my account. See the privacy policy for what that removes.